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Author Topic: Kaspersky Anti-Virus - switching itself off  (Read 229 times)
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GeordieMessiah
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Gorilla Warfare: Grin and Bare It


« on: November 22, 2006, 07:51:41 PM »

I've got a problem with my Firewall / Anti-Virus package on my PC - which I shelled out good money on. It's Kaspersky Labs 6.0 but it keeps switching itself off every few minutes - I get a Windows Error message which asks if I want to report it (pointless so I ignore them now).

I'm wondering if there's some software clash going on - I use BT Yahoo Broadband (still) which comes with Norton AV/Firewall - but that is switched off as far as I can tell.

Any suggestions what to try next to sort this problem out?
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Rod Hull
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Drink your weak lemon drink NOW!!


« Reply #1 on: November 22, 2006, 08:45:48 PM »

I've got a problem with my Firewall / Anti-Virus package on my PC - which I shelled out good money on. It's Kaspersky Labs 6.0 but it keeps switching itself off every few minutes - I get a Windows Error message which asks if I want to report it (pointless so I ignore them now).

I'm wondering if there's some software clash going on - I use BT Yahoo Broadband (still) which comes with Norton AV/Firewall - but that is switched off as far as I can tell.

Any suggestions what to try next to sort this problem out?

If I were you I'd uninstall Kaspersky, then run a registry cleaner, then reinstall Kaspersky. Don't waste your time figuring out what caused it, just get it fixed, I reckon.
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!! SHEPHERD OUT !!

Mark
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« Reply #2 on: November 23, 2006, 04:14:26 AM »
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Hi,

Its a know issue from corrupt dbase update.
Fix is here

Fix for updater crashing (22nd November 2006)

https://www.kaspersky.com.au/subpage.aspx?id=174
 
Good Luck
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GeordieMessiah
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Gorilla Warfare: Grin and Bare It


« Reply #3 on: November 23, 2006, 02:04:34 PM »

Cheers for the help - problem seems to have been sorted now thanks to Mark in particular. Thumbs up
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